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Tell Us Your Views - Patient Survey

You can complete this survey online, using the following online link:

What is this survey about?

Share your views on how enhanced access can be delivered by General Practices in Lincolnshire

The NHS in Lincolnshire is currently working on the best way to develop and improve access to local General Practice services.  Some of this work includes the best way patients can be offered General practice service appointments outside of normal working hours (8am – 6:30pm). This may be referred to as “Enhanced Access”.

How will my feedback be used?

We would very much value your feedback to help us shape the approach to how patients can access local General Practice services in your area.  From 1 October 2022, each of the Lincolnshire Primary Care Networks (PCNs- groups of GP practices working together in close geography to deliver NHS services) has been asked to provide appointments outside of normal working hours to patients registered at their member Lincolnshire General Practices. Alongside practice data, your feedback will be used to help shape your local practice and PCN plans on delivering these extra appointments.

What do these ‘Enhanced Access’ changes mean for me?

For patients this will mean that you will be able to make pre-bookable and same-day General Practice service appointments with a range of clinical professionals, this may be delivered at a different location to your own practice, or at a hub in the PCN practice’s geographical footprint, they may also be online, or by telephone if appropriate. The contract states that these appointments should be delivered Monday to Friday (between 6:30pm-8:00pm) and on Saturdays between 9:00am and 5:00pm, however, a proportion of these extra appointments could also be provided outside of these times, where it can be evidenced by the PCN that different appointment times would better meet the needs of the PCN’s patient population.

We are keen to hear your feedback on the following to understand your access needs and preferences for enhanced access:

  • The patient demand and type of appointments to be provided outside of normal working hours;
  • Your preferences to use the services at different times;
  • What appointment types and channels would be accessible to you;
  • Understanding how far you are willing and able to travel to access appointments


  • Understanding any barriers you may face to accessing enhanced services ie public transport, access to broadband/ IT.

Basically, we want to hear how we can best deliver enhanced access to our patient population.

You can complete this survey online, using the following online link:



Contact Us Online

Avoid the telephones and Contact Us Online

You can contact us about a medical, administrative or prescription issue by clicking HERE

Also available on the NHS App.

Easy to complete free-text forms with no need to register or download an app to request medical guidance online.  Patients can send photos as relevant or receive advice, questionnaires or leaflets to help with their enquiry. Answer a few short questions and we will get back to you within two working days.

Please do not use this online form for urgent or emergency requests.  The submitted form will only be read during between 09.00am- 17:30pm Monday to Friday. The forms will NOT be read on weekends (Saturday and Sunday) or on Bank Holidays.  Please contact 111 during Out of hours when the Practice is closed and ring 999 for emergencies.


We are Open and you can ring us on 01522 699999 or use the Contact Us to send routine requests for medical advise, appt request, prescription or administration requests.

Opening hours are Monday to Friday   08:00 am - 18:30 pm

You can also call NHS 111. Please do not come to the medical practice unless you have an appointment.

Appointments are being delivered face-to face, on-line and over the telephone.  If you are asked to come into the surgery for a face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.


COVID/Oximetry@home patient self-monitoring

The Practice would like to monitor certain patients if they have been told they are positive for Covid-19.

If you meet the following criteria please let us know:

You are told you are positive either clinicially or by test result AND symptomatic


Aged 65 and over or 

If you are under 65  (not children) and at higher risk from Covid-19 or where clinical judgement applies considering risk factors such as pregnancy. learning disability, caring responsibilities and/or deprivation. 



We will provide these patients with a pulse oximeter for self monitoring for fourteen days for regular monitoring of readings.



Nursing Homes

Nursing Homes Alignment

Care Homes provide an important role in supporting our local people to live better in communities. The NHS has a vision of enhanced care and support to Care Homes as part of bringing the Care Home sector into the wider NHS family. As part of this service GP surgeries are being aligned with specific Care Homes to promote consistent good relationships between GP Practices and Care Homes. It is the aim of the service to improve the quality of care for patients who reside in Care Homes.

Birchwood Medical Practice is aligned to the following Care Homes:

St Clare's Care Home   LN6 0QT

White Gables Care Home  LN6 5SA

The Orders of St John Care Trust  - Hartsholme House   LN6 0EA


Practice Leaflet

Copy of latest Birchwood Medical Practice Leaflet

Bank Holidays

We are closed on Public Bank Holidays. Patients should call 999 in emergency for life threatening medical assistance. Call 111 for urgent advice/treatment that cannot wait until the Practice re-opens.

Pharmacies should be able to assist with minor ailments and medication advice. 


We will be closed on the remaining Bank Holidays in 2022:



Monday 29th August

Monday 26th December

Tuesday 27th December

Monday 2nd January 2023