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Contact Us Online

Avoid the telephones and Contact Us Online

You can contact us about a medical, administrative or prescription issue by clicking HERE   https://florey.accurx.com/p/C83082

Also available on the NHS App.

Easy to complete free-text forms with no need to register or download an app to request medical guidance online.  Patients can send photos as relevant or receive advice, questionnaires or leaflets to help with their enquiry. Answer a few short questions and we will get back to you within two working days.

Please do not use this online form for urgent or emergency requests.  The submitted form will only be read during between 09.00am- 17:30pm Monday to Friday. The forms will NOT be read on weekends (Saturday and Sunday) or on Bank Holidays.  Please contact 111 during Out of hours when the Practice is closed and ring 999 for emergencies.

 

Results of the National Patient GP Survey 2023

See below all questions showing Birchwood score compared with Lincoln Average and National Average.

This survey was provided in the period of Jan to March 2023.     351 surveys sent out - 127 fully completed

 

       

 

  Birchwood

ICS

Average

National

Average
       

% of patients who find it easy to get through to this GP practice by phone.

     61%   50%

 

  50%

 

% of patients who find the receptionists at this GP practice helpful

     89%   84%   82%

 % of patients who are satisfied with the general practice appointment times available

     67%   55%   53%

% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

     56%   60%   59%

 

% of patients who were satisfied with the appointment they were offered 

     84%   76%   72%

 

% of patients who describe their experience of making an appointment as good

    71%   57%   54%

 

% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

     83%   84%   84%

 

% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

    83%

  84%

   85%

 

% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

     84%   84%   84%

 

% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general pracatice appointment

     88%   90%   90%

 

% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

     89%   93%   93%

 

% of patients who felt their needs were met during their last general practice appointment

     91%   92%   91%

 

% of patients who describe their overall experience of this GP Practice as good

     81%   71%   71%

 

We appreciate the time patients take to feedback on their experience.

If you would like to provide quick feedback this can be done on the NHS Friends and Family survey on the home page of our website.

 

 

Nursing Homes

Nursing Homes Alignment

Care Homes provide an important role in supporting our local people to live better in communities. The NHS has a vision of enhanced care and support to Care Homes as part of bringing the Care Home sector into the wider NHS family. As part of this service GP surgeries are being aligned with specific Care Homes to promote consistent good relationships between GP Practices and Care Homes. It is the aim of the service to improve the quality of care for patients who reside in Care Homes.

Birchwood Medical Practice is aligned to the following Care Homes:

St Clare's Care Home         LN6 0QT

White Gables Care Home   LN6 5SA

Swallow Lodge                   LN6 8UZ

The Orders of St John Care Trust - Hartsholme House   LN6 0EA

 

Bank Holidays

Patients should call 999 in emergency for life threatening medical assistance. Call 111 for urgent advice/treatment that cannot wait until the Practice re-opens.

Pharmacies should be able to assist with minor ailments and medication advice. 

We will be closed on the following Bank Holidays in 2023/2024:

    

     Monday, 25th December 2023

     Tuesday, 26th December 2023

     Monday, 1st January 2024

     Friday, 29th March 2024 

     Monday, 6th April 2024

     Monday, 27th May 2024

     Monday, 26th August 2024

     Wednesday, 25th December 2024

     Thursday, 26th December 2024