Appointments

Appointments System

We aim to give you an appointment at the earlier time possible, patients can plan ahead with review appointment as they are available up to four weeks in advance. Just ring 01522 699999 and we will arrange things for you.  Our reception staff are trained in signposting patients to appropriate services and may ask you some questions to best suit your needs allocate to suit your needs.

Did you know you can book an appointment on-line?

Using online services makes it more convenient for people at our practice, as there's no need to make a phone call or visit us.  Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

Children’s Open Clinic

Every week day, Monday-Friday, at 11:00 we have a half hour "no appointments necessary" surgery for children 12 years old and under. All the doctors see the children at this time, so there is usually very little wait - on most days everyone is seen by half past eleven.

Of course, if there is a childhood epidemic going on things can take longer - but our special children's half hour does mean that at the Birchwood Medical Practice your children don't have to make an appointment when they are ill!

Chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone.  This will usually be one of the nursing team, however if a nurse is unavailable another staff member trained to chaperone will be called on with your agreement.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

If possible please try to telephone reception before 10:00am, if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Visits in the majority of cases are pre-arranged and expected by the patient. Please contact the practice if you wish to check the identity of a visitor on 01522 699999.

The following health professionals provide home visits:

  • GP Partner
  • GP Registrar
  • Practice Nurse
  • Healthcare Assistant
  • Clinical Pharmacist working on behalf of GP

You can be visited at home by a community nurse, if you are referred by your GP. 

Cancellations & Reminders

Cancel an Appointment

Please cancel any unwanted booked appointments as soon as you are able to release them for other patients. You can do this on the main number 01522 699999, by sending a text message to 07501 679717 or through the online services. 

If you fail to attend your appointment and notify the Practice that you are unable to attend you may receive a text message. If this happens frequently the practice will write to you to see if we can assist you with options to prevent the need for preventative steps.  

Text Reminder Service

We use SMS text messaging for all patients that share their mobile numbers with us to confirm and remind them about appointment bookings. We also use it to send messages about news alerts, results and reminders.

Patients may opt out of receiving text messages. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

The Practice offers routine appointments for the doctor, nurse and phlebotomist outside our core hours:

  • Wednesday 07:00 - 08:00 doctor (routine appointments) and phlebotomist (blood taking).
  • Thursday 18:30 - 20:00 doctor and practice nurse routine appointments

Training Practice

The Birchwood Medical practice has been a training practice for thirty years for new doctors called a GP Registrar, year 2 Foundation doctors and student nurses.  All the Partners and nurses are involved in training in the practice.

GP Registrars have graduated as doctors and wish to pursue a career in general practice. They are appointed to Lincoln Vocational Training Scheme for a three year period and spend sixteen months in hospital and twenty months in general practice.

They receive appropriate training and gain valuable experience with us and we believe our practice and our patients gain a lot from them as they bring with them to the practice up to date knowledge and techniques as well as a friendly enthusiasm.

It is normal to have three GP Registrars and a 2nd Year Foundation doctor in the medical practice working closely with their allocated GP trainer.

Occasionally you may be asked for your consent in taking a video of your consultation in order to assist them with training.

Student nurses are undertaking their RGN training with Lincoln University.  Their placement is under the supervision of the practice nurses.