Karrie Rodgers - Practice Manager

Karrie provides leadership and management to the whole Practice, including planning changes for the future, overseeing daily business needs and supporting all the members of our team. She works to ensure that we reach targets and provide the best possible patient care.

Zoe Wood – Deputy Manager

Zoe provides aid to our Practice Manager in administration areas, and oversees management needs for our admin, reception and secretarial departments. Zoe is also responsible for handling any research that the Practice is participating in.

Michelle Brown – Finance Manager

Michelle’s responsibilities include payroll, handling account, claims and doing stocktake. She also orders all stationary or supplies (clinical and non-clinical) and monitors prices.

Your initial contact with the Practice will be with our reception team. Also known as our Patient Care Navigators – they assist patients with all requirements, triage appointments, handle prescriptions, new patient registrations and direct queries to the best members of our team to see that their needs are met quickly and sufficiently. Dealing with face to face queries and hundreds of phone calls a day, our reception team do their best to act as liaison for our clinicians.

Our reception team consists of Lee, Jo, Gemma, Wioletta, Annalise, Ash, Hayley, Lauren, Helen, Ronnie, Caitlin, Michelle, Loren, and Val.

Handling all incoming correspondence, our administration team work hard to attach all patient documentation to the medical records in an accurate and timely manner, and record any relevant data. Our admin team manage requests for access to medical records including legal reports, private medicals, and assist clinicians with the admin side of chronic diseases and screening services. Also, responsible for handling paper records and working towards a future with solely digital medical records.

Our admin team consists of Leigh, Melissa, Lynn, Louise, Fiona and Helen.

All referrals and queries in this area are dealt with by our secretaries - This includes hospital and community. Also, managing the clinics and any admin tasks that are involved with GPwSI (GP with Special Interests) clinics i.e Gynaecology, and insurance reports.  

Our secretarial team consists of Katrina, Janet and Helen.

We are a Training Practice, meaning we always have several GP Trainee’s working closely with our Doctors. A GP Trainee is a qualified Doctor who will become a GP through a period of training in hospital and in General Practice. GP Trainee’s can spend between 6 months to a year with our Practice depending on where they are in their training, before they move onto their next placement and we introduce a new group of GP Trainee’s.